Bob Pion Buick GMC Customer Comments and Feedback
Hear What Our Customers Have to Say
"Positive sales experience and service"
"Great dealership with positive sales experience and service. All friendly, informative and helpful from the sales agent to the service manager and the receptionist and over all - all around."
Mary L. Via RepMan Survey
"The service department was outstanding"
"The service deptartment was outstanding.They took care of my truck on the spot and answered all my questions.The Service Manager, Toby Grader, went out of his way to help me out. I will continue to bring my truck there for all service needs."
Carl D. Via RepMan Survey
"No pressure sales"
"Walked into Bob Pion and was greeted by Sara who I was in contact with prior. No pressure sales, had the SUV I was interested in ready to test drive. Decided that the car was what I wanted and the paperwork was easy breezy drove home that day in my new escape! Thank you everyone for a wonderful car buying experience would definitely do business again and recommend Bob Pion to others in the future!"
Kathleen T. Via Google Reviews
"Fixed with no question"
"Found the car on the internet and completed the transaction prior to coming to see the car. Came to see the car and there was a small item to correct which they did with no question and then delivered the car."
Lucille G. Via RepMan Survey
"10 out of 10"
"Very happy with Sara Kapinos and Rob Pion."
Matthew G. Via RepMan Survey
"Excellent service as usual at Bob Pion"
"A turn signal bulb burned out on my car. Since I was in the area, I stopped at Bob Pion to see if it could be replaced. I was back on my way in less than an hour. Excellent service as usual at Bob Pion."
Paul P. Via RepMan Survey
"I would highly recommend"
"Everyone there is very pleasant. The work on my car was done in one day and I was also able to get a ride home when I dropped the car off in the morning. I would highly recommend them to everybody."
Janice G. Via RepMan Survey
"Five stars!"
"Great! Greeted warmly and our service was handled courteously and efficiently."
Carol C. Via RepMan Survey
"Excellent service"
"Excellent service from a great dealership."
Llyod P. via RepMan Survey
"The professionalism of the service is the reason I go back!"
"The professionalism of your service team; especially Sarah at the counter, is the reason I go back to Bob Pion Buick GMC to keep my truck properly maintained."
Eric L. via RepMan Survey
"Very Friendly and ready to help"
"They always have my car ready by the time requested. Very friendly and ready to help or answer any questions."
Susan T. via RepMan Survey
"They treat you like family"
"We have purchased several vehicles from Bob Pion in the past. As always, the experience of buying a vehicle is stress free. When you go in and shop they treat you like family. They are very knowledgeable with all of the vehicles they sell. It's nice to go where they know your name! Thanks to the entire staff!"
Gerturd L. via RepMan Survey
"My car was taken right in and completed within an hour"
" (I) had an oil change and tire rotation, my car was taken right in and completed within an hour and I was on my way!"
Maureen G. via RepMan Survey
"All maintenance was done that afternoon - I did not have to come back another day."
"I just made an appointment for an oil change and tire rotation. A broken tie rod was found, brake fluid needed changing, and transmission fluid was changed. All maintenance was done that afternoon - I did not have to come back another day. I was pleased to get my 2001 Buick Century back in good working condition!"
Alberta Q. Via RepMan Survey
"Highest integrity and remarkable response to customer interests."
"My family members and I have been dealing with Bob Pion Buick GMC for over 20 years. It is a family owned and operated business with the highest integrity and remarkable response to customer interests. I would recommend Bob Pion Buick GMC to any and all without reservation."
Patricia A. via RepMan Survey
"Especially like the friendly staff."
"Quick and painless...everything was done in a short time. Especially like the friendly staff."
Paul L. via RepMan Survey
"I couldn't imagine doing business anywhere else!"
"Excellent experience overall....from buying my vehicle to it's first trip in for maintenance. I couldn't imagine doing business anywhere else!"
Michael W. via RepMan Survey
" I wish I could give them more stars!"
"Wonderful dealership! They have been nothing but helpful when it comes to my 2009 Pontiac G6. Sarah, at the front of the counter of the service department, has been extremely helpful when it come's to getting my car fixed. I would definitely recommend them for anything - whether it's buying a new car or repairing a car you own. I wish I could give them more stars!"
Brett D via Google Reviews
"Bob Pion's service sets them apart!"
“I have bought many vehicles from different dealers over the years. Bob Pion's service after the sale truly sets them apart from the rest! They are the best! Keep up the great work Team Pion!”
– Adam Quenneville, South Hadley
"They treat me like part of their family!
“I have been buying cars from BBob Pion Buick GMC for as long as I can remember! I most recently bought a 2016 GMC Terrain and have had my 2006 Buick Lucerne for some time now. I only go to Bob Pion for the service on my cars as well. It’s more expensive to get service done at a dealership but if they make a mistake they own it and fix it. The service department does quality work and I never feel like I leave there with one thing fixed but ten other things wrong. I love Bob Pion Buick GMC because they treat me like a part of their family. I know everyone there by name and they know what kind of cars I like! The minute they get a car they think I’ll like Don calls me right up! They are great people who do quality work.”
John H., CHICOPEE
"This is our second purchase from Bob Pion!
"We purchased a used 2014 Buick Encore Premium. It was well taken care of for it's mileage (about 38K) and fully loaded with options. Many of our friends thought it was a 2016! Big John Burke was our salesman, he made our purchase smooth and fun. He explained all the features to us and was very knowledgeable about them all. This is our second purchase from Bon Pion and we have been well satisfied with both service and vehicles purchased from this dealership....now to work on a truck purchase!
Dave Benedetti via Google Reviews
"One of a Kind Car Dealership"
Needed service on my Buick that I did not purchase with them. I found them so friendly and helpful. I will go back to purchase next vehicle.
Jenny L.,Holyoke, MA
"I Had a Great Car Buying Experience!"
Our company purchased a new truck and so far it's been great. It's nice to deal with a family owned business. You feel like you are always dealing with someone who cares.
Mike C.
"Excellent Service"
Service work is excellent. The staff is a fine group of people!
Harold A, West Springfield
"The Bob Pion Experience!"
My wife and I took delivery of our 2011 Regal today. This is the fifth car we have purchased from Bob Pion since 1993.
Just a short note to commend our sales advisor Carl Goldberg and the rest of the sales staff for the outstanding service they provided. It has always been a pleasure doing business with your dealership and this was continued with this purchase. Carl showed us every courtesy and took all the time we needed to explain all the functions in the Regal. He is extremely knowledgeable, professional and a pleasure to deal with. It is this level of sales service that has brought us back four times and will bring us back again.
Your service department is also a pleasure to do business with. We have always had our cars serviced by Pion's even after they were out of warranty. We have been dealing with Carla for several years and look forward to seeing her when we bring our car in for service.
Mr and Mrs P.,Sales and Service
"Great Customer Service"
I have been coming here for the last 5 years because of the great customer service, little wait time and friendly atmosphere. Thanks Bob Pion and all the staff. You are # 1 !
Ray M - Granby
"Treated honest and fairly"
I think its great to have a place to bring my car where I know I will be treated honestly and fairly, thank you.
Arlene S - Granby
"Great doing business"
I just bought a Buick Lacrosse and it was great doing business here. Everyone I spoke to was great!
Tina G - East Longmeadow
"Customer Service"
The Bob Pion Buick GMC family has great customer service.
Earl H - West Springfield
"Best Service Around"
Your service department is the best I've seen in a long time!
James L - CHICOPEE
"I wouldnt go anywhere else!"
I wouldn't go anywhere else for service! When I need a new car this is where I'll go!
Kathy G - CHICOPEE
"Wonderful Car Buying Experience"
I had a great car buying experience at Bob Pion Buick Pontiac GMC. I had been referred by a friend and geez am I glad!! Not only were they helpful and courteous, there was no pushing or pressuring! It's nice to still be able to go to a family owned store, the people and service is above and beyond. I would recommend these guys to anyone in Western Mass and beyond. Thanks again Carl and the rest of the Bob Pion staff. See you soon!
Ronald M.,Massachusetts
"Service is Excellent"
Service is excellent, they should get the Cadillac franchise! Nearest one around is 50 miles away and Bob Pion's service is second to none!
Eugene K - CHICOPEE
"Boys & Girls Club"
"Dear Mr. Pion,
The year's golf tournament was very successful thanks to your generosity. The net proceeds of the Golf Classic will assist the club in its continued efforts to provide quality programming to the youth of the City."
Elizabeth D., CHICOPEE
"Our Service Team Get's It Done!!"
" Rob Pion,
We want to thank you for not giving up and for your persistence in determining the cause of the on going problem we were experiencing with our Buick Lesabre. Thanks to you, Carla and your service department, our '04' car is now like a brand new automobile. We greatly appreciate your professionalism"
Henry & Jean B.,Union, Ct
"Great Customer Service All Around"
A++. I would recommend these guys too anyone and everyone in Massachusetts. Never have I had such a great experience in a car dealership in my life. Jack helped me for over 2 months to find the perfect car for me and he did just that. The managers even remembered my name and my wife's name even though it had been a couple months and that means a lot to me. I find it harder and harder to find quality customer service like this yet still get a great deal! I felt more like a friend than I did a customer and that means the world to me
The Car Shopper,Western Mass
"Great and Efficient Service"
Always great and efficient service!
Susan B - Southampton
"Another Satisfied Service Customer!"
" Dear Mr. Pion,
I live in Palmer and drive out of my way to your facility for all of my vehicle maintenance. We own four GM vehicles in our family. Over the years, I have been in and out of several different maintenance facilities. I am overly impressed with the service, support and professionalism we continue to receive from you"
Ken G.,Palmer, MA
"As a locally family owned and operated store we believe strongly in giving back to the community"
" Dear Don Pion,
Your support of our circus is deeply appreciated by all of us who are affiliated with the Shriners and in particular the Melha Shrine Circus. Thank you for caring enough to assist us in this major fund-raising event for our Shriners. Please extend our thanks to all of the people in the Pion family."
Allen Z., Springfield